Note: The UI has been updated for elluminate versions 23.3 and later; however, the functionality in the video remains relevant. 

Important: The Reopen Issue action is an optional action that is only available for issues with a closed status that require additional clarification or follow-up.

Note: The video demos this functionality from the Global Issues Listing, but these actions can be preformed in the Data Central Issues Listing as well.

Instructions

1. Open the Issues Listing from the Platform menu.
2. Update the column header filters so they show issues Opened By you with the Status of Answered:
   1. Select the Status Column, uncheck Open, check Answered, and click Filter Rows.
   2. Select the Assigned To column, and click Clear.
   3. Optionally: Select the Opened By column, check your username, and click Filter Rows.
3. Double-click the row to view the details for that Issue record.
4. To close the Issue, click the Close Issue icon from the toolbar.
5. To reopen the Issue, click the Reopen Issue icon from the toolbar:
6. When the Reopen Issue window opens:
   1. Enter the Priority.
   2. In Assign To, select User, Role, or User Group.
   3. Enter the Due By date.
   4. Input the Reason For Reopening the issue.
   5. Optionally, update the Send Notification to User / Role / User Group options to notify the user, role, or group of the Issue reopening via email. Notification options may vary depending on the elluminate version in use.
      • Select Immediately to send the notification immediately.

      • Select In Batch if a task to send Issue Notifications is scheduled.

      • Select Defer Notification to delay the notification and send it later from the Issues module.

   6. Click Save.