Comments provide a space for ongoing dialogue about a record. Users can add multiple comments to a record and each one will be retained and viewable from a panel listing, or from the Details view of a single record. 

A typical use of Comments might be for a reviewer to note something about a record that does not have to be actionable or have workflow attached to it. If there is a need for tracking actions related to the comments, users should create an issue instead.

Any user, including users with a Read-Only role, can add and view comments.

Note: Properties (i.e. reason for reopening, reopened by, closed by and answered by) for issues that were reopened display in the Comments section.

Add a Comment in the Details View of a Single Record

1. Expand the Comments section.
2. Enter your comment.
3. Click Add.

Add a Comment from a Listing

1. Highlight a record.
2. Click the '+' (Create) icon in the panel toolbar, or right-click and select Create.
3. Select Add Comment.
   
   
4. In the Comments window, enter a comment, then click Add.

Add a Comment to Multiple Records from a Listing

If the same comment is applicable to multiple records within a listing, you can save time by creating one comment and applying it to multiple records.

1. Click the checkbox(es) on the left of each record where you will add the comment.
2. Click on the '+' (Create) icon in the panel toolbar, or right-click and select Create.
3. Select Add Comment.
4. In the Comments window enter the comment.
5. Click Add. Notice that a note is added identifying how many items the comment will apply to.
6. The Confirm Adding Comments opens, click OK.