Welcome to the elluminate Help Center, part of the eClinical Solutions Support suite.

For security reasons, authentication is required to access the Help Center. If users are using elluminate 25.2 or later, when Help Center from the Help icon menu at the top right of elluminate is selected, that user will automatically be authenticated through a shared Help Center account that grants access to view the documentation.

To use features associated with an individual user account, users need to sign in with their individual Help Center account. Individual sign-in is required to:

• Comment in Conversations
• Follow articles and conversations
• Use the AI chatbot
• View your support tickets and activity
• Access other account-specific features

Note: When you select a feature that requires an individual account, a message lets you know that continuing will end your shared documentation session. Click Continue to proceed and sign in with your individual Help Center account. To return to the shared documentation session, open the Help Center again from the Help icon in elluminate.

You can also sign in at any time by clicking Sign In at the top right of the Help Center.

View the video or follow the instructions below to learn how to sign in to the elluminate Help Center.

Video

Instructions

Users who previously emailed support@eclinicalsol.com or entered their email into the contact support form likely already have an account and only need to create a password. Use the options below to access an existing account, create a new account, or reset your password.

Important: Your Help Center email address and password may be different from the username and password you use to access elluminate.

Already Have an Account

If you previously contacted eClinical Solutions Support or know that you already have a Help Center account:

1. Click Request Password below the Sign In button.
2. Enter your email address.
3. Complete the human verification and click Submit.
4. An email is sent to the address. Follow the instructions in the email to create a password.
5. Return to the Help Center and sign in with your email address and new password.

Don't Have an Account (or Unsure)

If you don't have a Help Center account or aren't sure whether one already exists:

1. Click Sign up below the Sign In button.
2. Enter your name and email address.
3. Complete the human verification and click Sign up.
4. If the email address is already associated with an account, a message indicates that the account already exists. Follow the steps in Already Have an Account instead.
5. If the account does not already exist, an email is sent to the address. Follow the instructions in the email to complete your account registration.
6. Return to the Help Center and sign in with your new account.

Forgot Password

If you already created a password but don't remember it:

1. Click Forgot password? below the Password field.
2. Follow the prompts to reset your password.
3. Return to the Help Center and sign in with your new password.